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Feedback on the Customer Support and Tech Support on here
10-19-2006, 09:38 AM
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Administrator
Turbonetics Owners Club Staff
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Join Date: Jun 2006
Location: Socal
Posts: 4,329
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Feedback on the Customer Support and Tech Support on here
I'd like to collect some feedback on everyone's experience and thoughts about the Customer Support you have received from Turbonetics. Whether you called in with a question or to get a part, or you posted a question and got an answer, basically any experience you have had with the Customer Support Team from Turbonetics. I'd like to send this feed back on to those who have helped you and share it with other people in the company. Like anything else Customer Support is one of the driving forces in this and many other industries. Often times the only time you get feedback is when something has gone wrong. It's nice to be able to show positive feedback as well especially to the people who are doing such a good job giving it to you. All feedback is welcome of course. If there are things you think could be improved send those as well. If you remember names use them. This is about giving you the best service possible. So lets hear what you think of the support from Turbonetics you have received. Please email your stories and experiences to admin@turboneticsownersclub.com
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10-19-2006, 10:13 AM
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Turbonetics Enthusiast
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Join Date: Jun 2006
Location: Detroit
Posts: 416
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I'll wirte an emails later cause I'm like walking out the door but I have to give a big thumbs up to Steve from Turbonetics.
You too Robert....Always helping out!
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10-19-2006, 10:15 AM
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Administrator
Turbonetics Owners Club Staff
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Join Date: Jun 2006
Location: Socal
Posts: 4,329
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Quote:
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Originally Posted by yamaha16bw
I'll wirte an emails later cause I'm like walking out the door but I have to give a big thumbs up to Steve from Turbonetics.
You too Robert....Always helping out!
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Thanks!!! I'm just a VERY small piece of the whole machine. Like I said I do what I can but the real guys who put in the effort is the guys in Customer Support. Reggie, Brian, Steve, Ed, etc. They are the ones who get the legwork done and follow up on the work.
__________________
2004 Nissan Titan SE KC 4X2: AEM Brute Force Intake, NISMO Exhaust, NISMO Shock Kit, PRG Upper Control Arms, PRG Sway Bar Endlinks, PRG LCA Spacers, Eagle Alloy 17x8, Nitto Terra Grappler 295/75/17, Alpine iXA-W404, Apline Power Pack, Apline KCE-400BT, Alpine Imprint, Alpine Type-R Door Speakers, US Amps USA-400, JBL GTO0804
2004 Nissan 350Z: Turbonetics Stage 1 Turbo System, Apexi WS2, HKS LS+ Coilovers with Swift Springs, Hotchkis Sway Bars, NISMO LSD, NISMO Diff Cover, ACT Clutch, JWT Flywheel, GSpec Short Shifter, Hawk HPS pads, Blitz Upper Raditor Hose, Motordyne 5/16" Plenum Spacer, Volk LE37T 19x8.5 and 19x10.5, Blitz FATT DCIII
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10-23-2006, 03:01 AM
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Moderator
Turbonetics Staff
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Join Date: Jun 2006
Location: Sandy Ego
Posts: 126
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The only thing I haven't got was a response from Reggie about getting another Heat Shield sent to me. Remember Robert how the one we installed is too small? You said you think they gave me the Scion TC Heat Shield instead of the Spec V one. Other than that everythings been great.
__________________
2005 SE-R Spec V: Turbonetics Turbo Kit, Mossy 3'' Exhaust and Mid-Pipe (no cats), Nismo LTB, Nismo RSB, K-Sport Coilovers, ES MMI, Axxtion SS, 17X7 Konig Holes wrapped in Falken Azenis 452's
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10-23-2006, 04:43 AM
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Administrator
Turbonetics Owners Club Staff
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Join Date: Jun 2006
Location: Socal
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Quote:
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Originally Posted by noknwldg
The only thing I haven't got was a response from Reggie about getting another Heat Shield sent to me. Remember Robert how the one we installed is too small? You said you think they gave me the Scion TC Heat Shield instead of the Spec V one. Other than that everythings been great.
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I'll follow up on that for you..
__________________
2004 Nissan Titan SE KC 4X2: AEM Brute Force Intake, NISMO Exhaust, NISMO Shock Kit, PRG Upper Control Arms, PRG Sway Bar Endlinks, PRG LCA Spacers, Eagle Alloy 17x8, Nitto Terra Grappler 295/75/17, Alpine iXA-W404, Apline Power Pack, Apline KCE-400BT, Alpine Imprint, Alpine Type-R Door Speakers, US Amps USA-400, JBL GTO0804
2004 Nissan 350Z: Turbonetics Stage 1 Turbo System, Apexi WS2, HKS LS+ Coilovers with Swift Springs, Hotchkis Sway Bars, NISMO LSD, NISMO Diff Cover, ACT Clutch, JWT Flywheel, GSpec Short Shifter, Hawk HPS pads, Blitz Upper Raditor Hose, Motordyne 5/16" Plenum Spacer, Volk LE37T 19x8.5 and 19x10.5, Blitz FATT DCIII
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10-23-2006, 06:15 AM
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Moderator
Turbonetics Staff
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Join Date: Sep 2006
Location: TURBONETICS INC
Posts: 109
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Noknwldg have you tried calling either me or Steve on this so we can help.
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-2003 LEMANS SUNSET TURBONETICS 350Z-
-2006 POLAR WHITE SCION XB-
"You can take the New Yorker out of NY, but you'll NEVER take NY out of the New Yorker"
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10-23-2006, 06:21 AM
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Administrator
Turbonetics Owners Club Staff
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Join Date: Jun 2006
Location: Socal
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Quote:
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Originally Posted by Ed 718
Noknwldg have you tried calling either me or Steve on this so we can help.
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i don't think he has Ed. If you would can you send me a Stage 3 turbine heat shield. I'll install it on Nick's car this weekend.
__________________
2004 Nissan Titan SE KC 4X2: AEM Brute Force Intake, NISMO Exhaust, NISMO Shock Kit, PRG Upper Control Arms, PRG Sway Bar Endlinks, PRG LCA Spacers, Eagle Alloy 17x8, Nitto Terra Grappler 295/75/17, Alpine iXA-W404, Apline Power Pack, Apline KCE-400BT, Alpine Imprint, Alpine Type-R Door Speakers, US Amps USA-400, JBL GTO0804
2004 Nissan 350Z: Turbonetics Stage 1 Turbo System, Apexi WS2, HKS LS+ Coilovers with Swift Springs, Hotchkis Sway Bars, NISMO LSD, NISMO Diff Cover, ACT Clutch, JWT Flywheel, GSpec Short Shifter, Hawk HPS pads, Blitz Upper Raditor Hose, Motordyne 5/16" Plenum Spacer, Volk LE37T 19x8.5 and 19x10.5, Blitz FATT DCIII
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10-23-2006, 06:28 AM
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Turbonetics Enthusiast
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Join Date: Jun 2006
Posts: 22
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do you have to remove it to put the shield on ?
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10-23-2006, 06:55 AM
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Administrator
Turbonetics Owners Club Staff
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Join Date: Jun 2006
Location: Socal
Posts: 4,329
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Quote:
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Originally Posted by clspecv
do you have to remove it to put the shield on ?
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No it can go on with the turbo on there.
__________________
2004 Nissan Titan SE KC 4X2: AEM Brute Force Intake, NISMO Exhaust, NISMO Shock Kit, PRG Upper Control Arms, PRG Sway Bar Endlinks, PRG LCA Spacers, Eagle Alloy 17x8, Nitto Terra Grappler 295/75/17, Alpine iXA-W404, Apline Power Pack, Apline KCE-400BT, Alpine Imprint, Alpine Type-R Door Speakers, US Amps USA-400, JBL GTO0804
2004 Nissan 350Z: Turbonetics Stage 1 Turbo System, Apexi WS2, HKS LS+ Coilovers with Swift Springs, Hotchkis Sway Bars, NISMO LSD, NISMO Diff Cover, ACT Clutch, JWT Flywheel, GSpec Short Shifter, Hawk HPS pads, Blitz Upper Raditor Hose, Motordyne 5/16" Plenum Spacer, Volk LE37T 19x8.5 and 19x10.5, Blitz FATT DCIII
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10-25-2006, 03:52 AM
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Moderator
Turbonetics Staff
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Join Date: Jun 2006
Location: Sandy Ego
Posts: 126
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Sweet thanks Robert 
Ed no I didn't contact you or any of the other guys sorry I don't like to bug you guys over little stuff like that  I know you all are busy up there.
__________________
2005 SE-R Spec V: Turbonetics Turbo Kit, Mossy 3'' Exhaust and Mid-Pipe (no cats), Nismo LTB, Nismo RSB, K-Sport Coilovers, ES MMI, Axxtion SS, 17X7 Konig Holes wrapped in Falken Azenis 452's
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